Monitoring and Support
Our help desk technicians are ready to assist you remotely with most IT related issues you may be experiencing. We also offer free in-shop diagnostics to identify and resolve problems with your devices. Can’t come to our shop? Schedule an on-site home visit.
24/7 Device Monitoring
Antivirus/Antimalware Solutions
Weekly Status Updates
24/7 Device Monitoring
Our team of administrators will be notified at the first sign of hardware failure or a security breach to be able to provide a quick resolution. Internet connection required.
Antivirus/Antimalware Solutions
Weekly Status Updates
On Demand Support
Requires Remote Assistance Add-On Plan
Our help desk technicians are ready to assist you remotely with most IT related issues you may be experiencing. We also offer free in-shop diagnostics to identify and resolve problems with your devices. Can’t come to our shop? Schedule an on-site home visit.
Let’s Secure Your Digital Life
We’ve got your back
My Identity First Protection Plans* Include:
$5,000,000 ID Theft Insurance**
Customer Support
Ask about our other features.
*My Identity First Protection Plans are powered by Alliance - expert PA based computer security & repair company - and backed by Aura - a consistently top-rated identity theft protection service.
**The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.
¹ The score you receive with Aura is provided for educational purposes to help you understand your credit. It is calculated using the information contained in your Equifax credit file. Lenders use many different credit scoring systems, and the score you receive with Aura is not the same score used by lenders to evaluate your credit.
³ As compared to the competition. Results based on a 2022 mystery shopper consumer study conducted by ath Power Consulting. ath Power Consulting was compensated by Aura to conduct this study.
⁴ Child members on the family plan will only have access to online account monitoring and social security number monitoring features. All adult members get all the listed benefits.
⁵ Ranked #1 by Security.Org and IdentityProtectionReview.com. They may be compensated as a marketing affiliate of Aura, but their ratings are all their own.
⁶ cdc.gov.../getmoving
⁷ commonsensemedia.org.../new-normal
⁸ kaspersky.com.../parents-worried
⁹ Javelin 2022 Identity Fraud Study
‡ Not all features use AI capabilities.
No one can prevent all identity theft or monitor all transactions effectively. Further, any testimonials on this website reflect experiences that are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. Your individual results may vary.